Frequently asked questions
Do you ship outside the UK?
At the moment, we only deliver within the United Kingdom.
How long does delivery take?
Standard delivery takes 3–7 business days.
Once your order is dispatched, you’ll receive a tracking number by email.
Can I return an item?
Yes, you can return unworn items within 14 days of receiving your order.
Simply contact our support team at support@caterina-shop.com to start your return.
How do I know if my order has been shipped?
Once your order has been processed and dispatched, you’ll receive a confirmation email with your tracking information.
We currently do not offer direct exchanges.If you wish to change the size or colour, please return your item for a refund and place a new order.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.