Privacy Policy

Who We Are

This Privacy Policy explains how BLB Invest Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from www.caterina-shop.com (the “Website”).

Company details

  • Legal name: BLB Invest Ltd

  • Registered office: 20 Wenlock Road, London, England, N1 7GU

  • Email: support@caterina-shop.com

  • Company No.: 16835112

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

What Information We Collect

We may collect and process the following information:

Information you provide directly

  • Name, address, phone number, and email address

  • Payment details (processed securely via our payment providers — we never store full card data)

  • Order details and purchase history

  • Messages or emails you send to our support team

Information collected automatically

  • IP address, browser type, and device information

  • Cookies and analytics data (e.g., pages visited, time on site, referral sources)

How We Use Your Data

We use your information to:

  • Process and deliver your orders

  • Communicate with you about purchases, support, or updates

  • Send marketing emails (if you opt in)

  • Improve our Website and customer experience

  • Comply with legal and tax obligations

Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: to fulfil orders and provide customer service

  • Consent: for marketing communications

  • Legal obligation: for accounting and regulatory requirements

  • Legitimate interest: to improve our services and prevent fraud

Sharing Your Information

We do not sell your personal data.

We only share it with trusted third parties that help us operate our business, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and logistics partners

  • Email service providers

  • IT and analytics partners (Google Analytics, Shopify)

All partners must keep your data secure and use it only for the purpose of providing their service to us.

International Transfers

Your data may be processed outside the UK by our service providers (e.g., Shopify servers in Canada or the USA).

When this occurs, we ensure adequate protections are in place through UK approved data-transfer mechanisms.

Data Retention

We retain your data only as long as necessary to fulfil the purposes set out in this policy typically for up to six (6) years for legal and tax purposes.

After that, we securely delete or anonymise your information.

Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent for marketing at any time

To exercise any of these rights, contact us at support@caterina-shop.com.

If you believe we have not handled your data properly, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookies

We use cookies to enable core site functions and analyse website traffic.

You can manage or disable cookies through your browser settings.

For more details, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

While no system is completely secure, we follow industry best practices to safeguard your information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

BLB Invest Ltd, 20 Wenlock Road, London, England, N1 7GU

support@caterina-shop.com