Shipping & Returns Policy

Shipping Information

Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been dispatched, you’ll receive a confirmation email with your tracking number.

Delivery Area

We currently ship within the United Kingdom only.

International delivery is not available at this time.

Delivery Time

Standard delivery takes 3–7 business days from dispatch.

Delays may occur during peak periods or due to courier issues beyond our control.

Shipping Costs

  • Free UK delivery on all orders.

  • No additional handling fees.

Tracking

Once shipped, you’ll receive an email containing your tracking number and a link to follow your parcel’s progress in real time.

Returns Policy

We want you to love your purchase from Caterina.

If for any reason you are not completely satisfied, you may return your item for a refund within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unwashed, and in its original condition.

  • All tags and packaging must still be attached.

  • Proof of purchase (order number or receipt) must be included.

Items that are worn, damaged, or returned outside the 14-day window may not be accepted.

Return Process

  1. Contact our support team at support@caterina-shop.com with your order number.

  2. Our team will provide you with return instructions and the correct return address.

  3. Once we receive and inspect your return, we’ll notify you via email and process your refund within 3–5 business days.

Return Costs

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a tracked shipping service for your return to ensure safe delivery.

Refunds

Approved refunds will be issued to your original payment method.

Please allow up to 5 business days for your bank or card provider to post the credit to your account.

We do not offer direct exchanges: if you wish to change the size or style, please place a new order once your refund is processed.

Damaged or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately at support@caterina-shop.com with:

  • Your order number

  • Photos of the item and packaging

We will arrange a replacement or a full refund at no extra cost to you.

Contact Us

For any questions about shipping, delivery, or returns, please contact our customer service team:

support@caterina-shop.com

BLB Marketiing Ltd, 20 Wenlock Road, London, England, N1 7GU